This will make your customers feel heard and position your company as a business that takes its customers seriously and takes action on their behalf when necessary. Earned Points can only be redeemed You also should write a clause in your return policy that explains if any items are ineligible or excluded from being returned. Below, see how Apple writes this clause in their return policy. Returned items must have tags still on and be returned in original. ! Almost there: please enter your email below to gain instant access. We offer free returns within 30 days of purchase. A company that figures out a relatively painless shipping strategy to handle return requests is more likely to retain its customers and have them come back and purchase again or, better yet, tell their friends. Below, see how Adidas links to their return policy within other agreements by putting it as frequently asked questions. A well-written return policy properly sets your customers expectations about their options if they purchase an item from you and are unsatisfied. Customers gave Sunkissedcoconut from United States 4.9 out of 5 stars based on 2635 reviews. Shipping was quick and the sweatshirts are super high quality. This will create less issues for both of you whenever a customer has an issue with a return. Take the time to define terms whenever necessary, and try not to overwhelm anyone with long, dense paragraphs or large blocks of text. A 15 to 30-day return policy is standard, but some businesses opt for 90 days, and others are willing to accept a return up to 365 days later, as long as you have the purchase receipt. Manage your sunkissed REWARDS points . Create a customized return policy with our free generator in minutes! So, what are the cons? Whether youre running an ecommerce business or a brick-and-mortar small business, youll want to put a return management system in place to manage returns in your store. Another type of return policy might include a money-back guarantee, which promises your customers that they can return an item and receive their money back for any reason after making a purchase. Its a good idea to feature your return policy on every page of your website or app, so link it to static sections like the footer. Bean write this clause in the screenshot below. Return labels are pay on scan, which means they are only charged once theyve been used. If you want to make a return policy for your business without spending a dime, consider using a free, downloadable return policy template. Boxes. With a great return policy and the right system in place, returns can turn from a dreaded task into an opportunity that generates new profits and increases customer loyalty. shop our online store and Instagram account with ease. Alternatively, you could add an all sales final policy which is a return policy informing your customers that there are no refunds, returns, or exchanges on items after purchase. The sweatshirts feel and look like 90's sweatshirts, and fit just like them! Explain how your company handles returns for lost or damaged items in your return policy. For example, if a customer is returning a digital camera because it was too heavy, you can recommend a lighter-weight version that might have a higher purchase price but resolves the issue they had with their first order. This practice is known as bracketing, and has become a more common practice since the pandemic. You can remove some liabilities from your plate by explaining that lost and damaged deliveries are beyond your control. They typically appear at the very top or bottom of users screens. If the return policy is clearly outlined on your website so it cant be missed by customers, youll set the right expectations prior to purchase. As the cost to acquire customers rises, many businesses are looking at how to retain customers and increase their lifetime value. The good news is that its never too late to address the problem. Discounted items are final and cannot be returned or exchanged. Zappos. Click to enjoy the latest deals and coupons of Sunkissed Coconut and save up to 50% when making purchase at checkout. 4. With Zappos, you have a whole year to return an unused product. Although a return may not make a business profitable on first purchase, a better customer experience is more likely to lead to a higher retention rate and long-term revenue growth. It also wont have the necessary details relevant to your store. Posting a thorough return policy can help you reduce that percentage and retain more customers. Post purchase, if the consumer changes their mind . Return policies are important for businesses because they help: Lets discuss how return policies help businesses in these ways in the next sections. 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