Ann Gwendolen Roberts. We constantly strive to nurture our people and improve our products and services to make what we have to offer the best-in-class. We're so passionate about covering pre-existing conditions that we're now . Regards StaysureThank you for taking the time to leave feedback. Dear Ms Allen,Thank you for taking the time to leave a review.I am delighted to hear the agent was knowledgeable and helpful.Thank you for using Staysure.Kind regardsRoss. When I was well enough I contacted X at Staysure and asked if my insurance policy covered cancellations. You can change your address by accessing your 'MyStaysure ' Account. Thank you for your feedback and your kind comments, we will pass your comments on to the team. Over 500 people work across our brands and our head office is in Northampton. Shoppers saved an average of $14.58 w/ Staysure Expat Travel Insurance discount codes, 25% off vouchers, free shipping deals. Thank you for your feedback and your kind comments, we will pass your comments on to the team. Its quick, easy and totally free. Thank you for choosing Staysure! So you can be confident that youve got the right cover, thats tailored just for you. We're proud to be specialists in covering pre-existing conditions. JO. The outcome was very favourable and I booked for our long stay holiday with confidence. Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026. Dear Ann Ford Thank you for your comments. Documents arrived sometime after i went on holiday.Dated 10 days before i left so i dont know exactly when they turned up.Supposed to be 5 workingdays .Also seemed the cost had spiralled from previous year (again documents late, arrived after I left) Very unsatisfactory. Please allow 28 days for all marketing to cease.I apologise for any inconvenience caused. | Read 220,861-220,877 Reviews out of 220,877 Staysure Expat Travel Insurance military & senior discounts, student discounts, reseller codes . An insurance company that ignores its policy holders - who will often be contacting them when they most need help - is NOT a good insurance company Thanks for asking me to rate you in one of your constant and annoying emails, Staysure. We are pleased to hear our colleagues were helpful, efficient and provided excellent service. They ask for information which I provided straight away and they have no reason to hold on to the money. Staysure Expat Travel Insurance promo codes, coupons & deals, May 2023. I was treated with patience and respect during what turned out to be a complicated phone conversation, including receiving a call back when my phone died. Unfortunately Trustpilot does not allow us to post our contact details in these replies. UK Contact Centres. Do you agree with Staysure Travel Insurance's 4-star rating? But wait for it in order to process the 68 increase I ALSO HAD TO PAY A 5 ADMIN FEE!!! Your form would not let put in correct age, ended up having to pay extra 3.91 to amend to correct age otherwise my insurance would be invalid because of your faulty system! Service was second to none. Isla Graciosa, 1, 28703 San Sebastin de los Reyes (Madrid), Espaa). Payment through a mamber of staff was reasonably efficient but there was a long delay before the person was available. 0000001196 00000 n Good Service call handler was knowledgable and helpful. Best regards, Thank you for your comments. email: info@csal.co.uk / www.csal.co.uk . Travel with confidence with award-winning Travel Insurance for your next break. 0000275647 00000 n Its available for those aged 70 and under and is already included as standard when you choose a Comprehensive Annual policy for up to 21 days cover. Enter a name to find & verify an email >>> . I have used Staysure quite a few times and would recommend them. Signed on line for account no problem but Once accessed it would not allow me to enter my details, name etc. Over 500 people work across our brands and our head office is in Northampton. Because my husband has a pre -existing medical condition it was reassuring to find a company that was easy to talk to on the phone to be able to choose the correct cover. The US personnel dealt with this issue very quickly and just asked to be kept informed, which I did. We use dedicated people and clever technology to safeguard our platform. I needed to see a doctor during my holiday and Staysure gave me a reassuring service. It has a score of 4.7 out of 5.0 stars from over 248,000 reviews. Consumer guides, newsletters, surveys and more! There is little information from Staysure. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. Please use the following address to get in contact with us. %PDF-1.5 % Thank you for choosing Staysure! Easy process, excellent price. We use some essential cookies to make our services work. Check out what 268,839 people have written so far, and share your own experience. Youll also need to be registered with a doctor in your (non UK) home country, who can grant access to your medical records if something goes wrong. 0000022612 00000 n | Read 219,221-219,240 Reviews out of 219,250. . Thank you for taking the time to leave feedback. They were so helpful that as my car insurance was due for renewal I asked them to quote me which I am glad did as it saved me a lot of money compared to my then current insurer. Good Value. Found 5 phone numbers: +44 844 692 XXXX +34 952 76 3XXXX . Get a Quote today. To do this youll need to describe the item youre covering and Single Item cover cant be added retrospectively. Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. I have renewed based on previous claims experience and the fair treatment of cover offered during Covid. Volunteering. ?KEkl3gI9]}WS?Zso0sKEr_~|l-S. I cannot fault any aspect of the help and support they provided. Other We use dedicated people and clever technology to safeguard our platform. This year's renewal did not require me to contact Staysure as i had no changes to my policy. View our cookie policy here. We have now been waiting weeks for a decision on a relatively small claim for a two day hospital admission in Europe. You can make most changes, including this one to your policy online through MyStaysure, including upgrade your policy, adding additional cover options and changingyour personal details. Staysure Expat Claims . Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026. We also ensure all reviews are published without moderation. Staysure is widely recognised as a major success story, winning 'Best Travel Insurance Provider' for 2016 and 2017 at the highly respected British Travel Awards, 'Most Trusted Travel Insurance . The company started trading on 1 June 2004. Second call, got a lovely gentleman who completed my insurance policy and was professional and supportive. If you can prove you are not entitled to a TSE card, or the new GHIC provided by the UK Government, your cover will be valid. Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. The team that dealt with my recovery from Italy and the processing of my claim need to be commended. It goes against our guidelines to offer incentives for reviews. . Petsure is part of the Staysure Group which includes trusted travel insurance brands like Staysure. Registered office . BTW she is 80 and cannot use a computer, and certainly does not know how to get her documents or create and use an account. I have my household insurance with Staysure and am happy with it. After two successful years at Formby Golf Club, the flagship event of the Legends Tour, the Staysure PGA Seniors Championship heads north to Trump International, Scotland in Aberdeenshire. I am pleased to hear that you are likely to use us again but we can unsubscribe your email so that you do not receive marketing from us. john. We use dedicated people and clever technology to safeguard our platform. As expected it was expensive. Your colleagues on telephone or online chat could not help me so not happy, Made a claim last year when I had a bad fall came back of holiday and you soughted my medical expenses out with no messing about brilliant no hassle and got a really good price for this year's travel insurance you come Highley recommended . The premium and policy terms seem to be competitive. Share. We are always looking for talented individuals, and you may just be what we are looking for If you want to join the UKs most trusted travel insurance brand and be part of our success story - wed love to hear from you. 0000276048 00000 n Call our UK contact centres free. With an Expat Annual Travel Insurance Policy, all travellers up to 85 can spend up to 183 days in their policy year on holiday. If you would prefer you can contact our customer services team on 0333 006 8033. 0000005875 00000 n We are pleased to hear you will be recommending Staysure to others and that you found the price excellent. Very easy to make a change to my policy. We are pleased to hear Melvin explained everything you needed to know and found the price reasonable. I contacted Stay Sure as I was unsure about insurance whilst undergoing investigations and awaiting a diagnosis. Sun. Please call our customer service team who will happily investigate the matter further for you. Registered ofce: First Floor, Grand Ocean Plaza, Ocean Village . Mon - Fri. 8:30am - 8:00pm. We inspire, motivate and empower our employees to be the very best through a clear vision and live by the Staysure Group values. Thank you for choosing Staysure Kind regards, Katie. One more step! I can't begin to tell you how distressed they are over it and they show no compassion to a man who might have passed away before they actually receive the money. Dear Eirlyn Jenkins,Thank you for leaving us a review.I am pleased to hear our colleagues were very nice over the phone and we have been able to update your health declaration with no increase in the price.I will pass your lovely comments to the team.Thank you for choosing StaysureKind Regards Alex. We are pleased you found our colleagues helpful and price reasonable for your Annual Multi trip policy. Keep all your correspondence in one place, Go straight to the correct contact point within an organisation, Make use of a series of simple templates to help make raising your complaint as simple and quick as possible, Receive reminders when you get a response from a company or organisation, Get an automatic notification when it's appropriate to escalate your case to the next management level within a company, Package up and send off the whole history of your complaint to an ombudsman or other regulatory body if necessary. Get the best price and save money now. You can get award-winning travel insurance, with no upper age limit and well cover most pre-existing medical conditions. Spectator Tickets. I am still waiting Subject: COMPLAINT To whom it may concern Last month, due to a serious allergic reaction I had to cancel travel plans. We are proud that our efforts continue to be recognized year after year with a number of industry awards, such as the British Travel Awards and Automotive. We may take up to 7 working days to respond to post. I have been a Staysure customer for some years. Find out how were protecting our customers if their holiday is affected by covid including when you can make a claim and a reminder of what youre covered for. The site was easy accessed & easy to use as Im not very technical. Thank you, I have found it difficult to get confirmation/ documents relating to the policies I have taken out. This rating has decreased by -11% over the last 12 months. By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. 0000249488 00000 n We have used Staysure for quite a number of years now. Best phone call I have made in a long time. Find out more about Staysure and get your travel insurance quote today 2023 Trustpilot, Inc. All rights reserved. I looked at a few different sites and all were very similar but Staysure's price was very competitive and one recommended by Which. Those aged under 71 can have a single maximum trip duration of 50 days (which can be upgraded to 100 days for an additional premium if agreed). I welcome your feedback on this matter. Staysure is a trading name of TICORP Limited. 202 0 obj <> endobj xref I called back 2 weeks after, got through to Toby, he too sounded so friendly, he got me through to Lucy. 03330 068025 Mon - Fri: 9am - 5pm Sat/Sun . See the latest vacancies here at Staysure. Staysure is a private company. Bedford Road I decided on this option thereby leaving myself uninsured for this short period. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. When I complained the agent more or less said" take it or leave it"! She gave me several options to think about. Email us: You can also email us at info@staysure.co.uk Postal Address: If you prefer you can write to us at the following postal address: Britannia House, 3-5 Rushmills Business Park, Bedford Road Northampton NN4 7YB Here are 8 tips for writing great reviews. If you need more help, please visit our FAQ Help Centre. Cover includes medical emergencies, having to cancel your holiday, baggage, stolen cash and more. Or you can visit our Help Centre to see if weve already answered your question. You've accepted analytics cookies. Check out what 271,027 people have written so far, and share your own experience. Enquiry Type . Dear Ms X; thank you for this response that I have waited over two months to receive and which, as usual, does not offer an apology and totally ignores the facts, namely: a) I was give totally false information by a member of your staff not once, but twice b) Your claims department was extremely rude to a person in distress calling from overseas. Found 2 email address listings: @staysure.co.uk @intervest.gi Ryan Howsam Phone Number 0%. Resolver can help you send your complaints to Staysure. 0000276322 00000 n Would recommend to anyone. Company Overview for STAYSURE.CO.UK LIMITED (05142148) Filing history for STAYSURE.CO.UK LIMITED (05142148) People for STAYSURE.CO.UK LIMITED (05142148) Howserv Limited is authorised and regulated by the Financial Conduct Authority FRN 599282. Would be nice if all documentation could be saved as PDF on a mobile phone/tablet instead of carrying the bunch around with you. 0000266785 00000 n The agent told me that I had to pay an EXTRA 68 to cover the final 6 months. We'd also like to use analytics cookies so we can understand how you use our services and to make improvements. It can also help reclaim expenses when you lose or damage your ski equipment as well as cover the costs of unused ski passes, piste closures and avalanches. Our policies are written in English, making it easier to understand what youre covered for. It can help give you peace of mind when youre going on holiday. 308-314 London Road, Hadleigh, Benfleet, Essex SS7 2DD . We also ensure all reviews are published without moderation. Travel Insurance . If you need to get in touch, you can find the right team to contact below. If something does go wrong while youre on holiday, were here to help. Whether for leisure or business, SureStay Plus Hotels by Best Western is the perfect choice for those who like to travel simply and casually. Location: Hybrid - Travel to Northampton or London 1-2 times per month. Dear David WatersThank you for being a loyal customer to Staysure.I am pleased to hear our staff was helpful with any queries. We also ensure all reviews are published without moderation. Finally I received an email from X today saying that I was covered under my previous policy which expired on 31st Jan 2015, but not under my current policy. Both our Single Trip and Annual policies have an upper age limit of 85. The only thing I would say is that the advisors speak far too quickly, as though reading from a card making it more difficult to hear what they were saying and I'm not hard of hearing. TICORP Limited is authorised and regulated by the Gibraltar Financial Services Commission and trades into the UK on a freedom of services basis, Financial Conduct Authority FRN 663617. Thank you Staysure. We phoned Staysure on the recommendation of a friend and the telephone staff were most helpful; they advised us how to save even more on what was already a great deal. Sun. Industry. We are pleased to hear you received very good customer service and will be recommending Staysure to others.Thank you for choosing Staysure Kind regards, Alex. Very pleased with Melvin, he explained everything we needed to know. Verification can help ensure real people write reviews about real companies. I was very impressed with the caring yet professional attitude of the sfaff at Staysure when I rang to ask about holiday Insurance. Contact Number: Contact Email: Founder: No of employees-Founded: 2004: Revenue-Staysure top contacts. If you need to make a claim, we'll make it as easy and stress-free as possible. Opening Times. Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road . Great value with quality extras. I am happy with the cover the policy provides. . As most of our team are working from home, we might take a little longer to take your call. The call centre staff were helpful & efficient. Howserv Limited is authorised and regulated by the Financial Conduct Authority FRN 599282. Anyone can write a Trustpilot review. It will be M&S next time. So I continued to put in all our medical conditions and it was quite straightforward. This add-on can help if you have a medical emergency while taking part in winter sports activities. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution. The price was more than reasonable so much so that I have just contacted the lads on the trip to contact staysure, Straightforward procedure after I tried to get an online quote and was advised to phone in. The young lady i spoke with was very knowledgable of the insurance i needed all in a very friendly manner. To contact our press team, please email [email protected]. So patient and helpful. Joanne was excellent at listening and explaining my options for cover. office: Av. Salary: 60,000 + 10% bonus. Replies to negative reviews in < 24 hours, Read 1 more review about Staysure Travel Insurance. We inspire, motivate and empower our employees to be the very best through a clear vision and live by the Staysure . Find the latest Staysure discount codes and vouchers in April 2023 at CouponBirds UK and enjoy up to 20% off on your orders. 0000013845 00000 n Tried again signed in, same thing again. Salary: 150,000. Dear Mr ThompsonThank you for taking the time to leave a reviewIt is great to hear that you found it easy to insure and you found the policy good value for money.Kind regardsRoss, Excellent help and advice for older peopleThanks, Dear Joy WoodhouseThank you for your feedback.I am pleased to hear you have had an excellent experience with Staysure.I will pass your great comments to the team.Kind regards Ross, No problems booking everything on line, great service, reasonable cost. Staysure.co.uk uses 3 email formats: 1. first@staysure.co.uk (40.0%). Available on Comprehensive Annual policies only. 0000004682 00000 n Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. Have used staysure for a few years now. 10:00am - 4:00pm. Have found them to be very competitive for our requirements. Staysure is a trading name of TICORP Limited. 03330 068025 Mon - Fri: 9am - 5pm Sat/Sun: Closed. (sic) Since I was not pressing any buttons and was calling from overseas via skype I can only presume the line was bad - something that an international insurance companies call centre should be used to, surely? Dear KBThank you for your comments.I am very happy to hear we have been able to offer you a good deal and our staff were helpful and knew what they were talking about.Thank you for choosing StaysureKind RegardsShanice. Please use the following address to get in contact with us. Staysure travel insurance has a customer rating of 'Excellent' on the customer review site Trustpilot. trailer <<358345583C984982A7E5E060CC482ADD>]/Prev 795543>> startxref 0 %%EOF 246 0 obj <>stream Continue. Staysure PGA Seniors Championship moves to Scotland. The Personal Finance Awards. 0000007006 00000 n Call our contact centre on +34 952 010 057. . We are working with industry leaders, regulators and government to make your voice heard and improve customer service. I was extremely impressed to receive the call at EXACTLY the promised time arranged. I would definitely recommend this company. Their primary purpose is to ensure that the company's technology infrastructure is scalable, secure, and reliable as the . As I had just had a pacemaker fitted a couple of months before I was a little apprehensive about questions and cost but the questions were very straightforward and the cost although not cheap was not as much as I was expecting. We hope you still had a lovely holiday! 0000250391 00000 n Thank you for choosing StaysureKind regards, Emma. Dear Mrs CG JonesThank you for your comments. Have used before and will continue using. No administration fee is changed while making changes through MyStaysure. 0000318456 00000 n Many thanks. Hours: 37.5. 0000020817 00000 n Here is the email that I sent you over two months ago-and to which I was promised an answer and possible reimbursement within six weeks.. You may change your settings at any time or accept the default settings. The customer helpline was really good & the person I spoke to was really helpful & went through everything with me to make sure we got the best deal. Sign Up For Free G2Crowd Trusted. Not all holidays are created equal, so whether youre hopping over to Italy for a weekend, or planning an epic worldwide tour, youll want to tailor your expat policy to cover you properly. Don't forget . Registered ofce: First Floor, Grand Ocean Plaza, Ocean Village, Gibraltar. declared conditions. Playing Experiences. Simple! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. For complaints regarding the policy sale and service. 0000009570 00000 n After 6 months I got a letter asking me to update my medical conditions. 0000015353 00000 n We constantly strive to be the best in our sector; creating a dynamic culture that encourages ideas, working together as one team and adopting a vision that sets us apart from the competition.

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